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Talk to our experts to discuss your needs in plastic recycling and discover optimal solutions.

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How to Reach Us

Our dedicated team of engineers and sales professionals is ready to assist you with all your questions about our industrial granulator solutions and recycling equipment.

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Mon-Fri: 08:00 – 18:00 EST

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[email protected]

24/7 Support Team Available

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Suzhou City,
Jiangsu Province,
China

FREQUENTLY ASKED QUESTIONS

What information do I need to provide for a quote?

To provide an accurate quote, we require details about your material type, processing volume, desired output size, current operational setup, and any specific requirements or limitations. Our engineers can assist you in determining these specifications during a consultation.

Do you offer installation and training services?

Yes, we offer comprehensive installation, commissioning, and training services for all our industrial granulator systems. Our technical team ensures that your personnel are fully trained in safe operation, maintenance procedures, and troubleshooting techniques.

What is the typical delivery time for the equipment?

Delivery times vary depending on the specific equipment and customization requirements. Standard models are generally shipped within 8-12 weeks after order confirmation, while custom solutions may take 12-16 weeks. Accelerated delivery options are available for urgent needs.

Do you offer spare parts and maintenance services?

We maintain an extensive inventory of spare parts for all our equipment models and offer both preventive maintenance programs and emergency repair services. Our worldwide service network ensures quick response times, regardless of your location.

Is your equipment capable of processing contaminated materials?

Many of our granulators and shredders are designed with features for contamination tolerance. The specific capacity depends on the type and extent of contamination. We can integrate pre-cleaning systems or hardened components for abrasive contaminants based on the analysis of your material stream.